Shipping policy

Shipping Policy

 

Terra Grills Pty Ltd

ACN 685 440 439

ABN 89 685 440 439

4/7 McPhail Rd, Coomera QLD 4209

info@terra-grills.com

1. Overview

 

This page provides a summary of the Terra Grills Shipping & Delivery terms.

For full details, please refer to the Terra Grills Terms & Conditions, which apply to all orders.

2. Ordering, Delivery & Collection

 

All Terra Grills products are purchased online or directly through our team.

Customers may choose:

 

(a) Delivery

 

We deliver Australia-wide, provided the delivery location is within our serviceable network.

Shipping fees are calculated at checkout unless otherwise advised.

 

(b) Collection from Our Warehouse

 

Customers may collect their order from our warehouse:

4/7 McPhail Rd, Coomera QLD 4209

You may also engage your own transport carrier to collect the goods from this location.

(See handling requirements below.)

3. Dispatch & Scheduling

 

When your order is ready, Terra Grills will contact you to arrange a dispatch date for:

  • Delivery, or
  • Collection (customer or carrier pickup)

 

We will make reasonable efforts to meet your preferred date, however scheduling is subject to availability.

 

Changes or Cancellations of Dispatch Date

 

You cannot change or cancel your agreed dispatch date without Terra Grills’ consent.

If a change is approved within 2 business days of the scheduled dispatch:

  • A $50 administration fee applies
  • All re-delivery or re-handling costs will also apply

4. Delivery Process

 

For deliveries arranged by Terra Grills:

  • You will be notified at least 48 hours prior with a 4-hour delivery window (during business hours).
  • You must ensure the delivery site is accessible, safe, and suitable.
  • You must confirm that large items such as the Portico will fit through access points (gates, pathways, stairs, doorways).

 

Delivery will be made to the address provided in your order.

It is your responsibility to ensure:

  • All contact details are correct
  • The delivery address is accurate
  • Someone over 18 is present to receive the goods

 

Delivery under a single order cannot be split between multiple addresses. Separate orders must be placed for each delivery location.

5. Collection Requirements (Customer or Carrier Pickup)

 

If collecting from our Coomera warehouse—yourself or via a carrier—you agree that:

  • It is your responsibility to load and secure the goods
  • Terra Grills does not provide labour, equipment, or load-handling assistance
  • You or your carrier must provide identification or authority for collection
  • You or your carrier must inspect the goods at handover and raise any visible concerns immediately

 

Terra Grills will take photos of items at handover for confirmation of condition.

6. Order Lead Times

 

We aim to provide accurate lead times, but all published or estimated dates are approximate and may change due to:

  • Manufacturing delays
  • Supply chain constraints
  • Shipping delays
  • Weather or freight disruptions

 

These factors are outside our control.

 

If we cannot fulfil your order or deliver by the scheduled date:

  • We will notify you
  • You may choose to cancel the affected items and receive:
    • A refund, or
    • A Store Credit, at your discretion

 

This is in addition to your rights under Australian Consumer Law.

7. If You Fail to Accept Delivery or Collect Goods

 

If the customer does not collect or accept delivery within the timeframe set out in the Terra Grills Terms & Conditions, storage fees or order cancellation may apply.

 

(We can insert the exact wording from your T&Cs if you’d like consistency.)

8. Contact

 

For any delivery or collection questions, please contact:

📍 Terra Grills Pty Ltd

4/7 McPhail Rd, Coomera QLD 4209

📧 info@terra-grills.com